FAQ's

• *IMPORTANT:When you decide to return your items, please contact us via E-mail first, and inform us about your problem.
• * You may return any items within 30 days of receiving your item (they must be placed in the mail to be returned).Otherwise,shaanhalo.com would NOT responsible for any return or refund.
• *The items must be undamaged and must have all tags attached. Keep the original packaging undamaged and will not affect reselling of the product.Any items with stains, marks, smears or tears in the fabric or tag cannot be returned.
  
  

If you receive a defective or damaged product, please notify us at customer service and we will gladly send you a new one! If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it. If a damaged item is returned without any notification, we will not be able to process the return.

Once your order is placed, your order will be processed within 1-3 business days.You will receive your Order Confirmation Email as soon as we've received your order.Please allow about 7-10 days for your order to remain in the "Processing" stage, after your order has been processed.

Free shipping on orders over USD 50; orders under USD 50 incur a USD 6 shipping fee.

Log in to your Shopify admin panel and click the "Orders" tab. You'll see a list of all your orders. The order status will be displayed next to each order, such as "Unpaid," "Paid," or "Shipped."

After an order is shipped, the system will automatically send a shipping confirmation email containing a tracking number to the customer. Customers can click the tracking link in the email or enter the tracking number on the "Order Tracking" page in their Shopify store to view the shipping information.

If the order hasn't been paid for, you can usually modify the order details directly in your Shopify admin panel, such as adding or deleting items, changing the shipping address, etc. If the order has been paid for, you may need to cancel and recreate the order, or negotiate with the customer to find another solution.

An order may be marked as high-risk for various reasons, such as a mismatch between the customer's shipping address and billing address, a large order amount with a limited customer purchase history, or a risky payment method. You can view the risk warning information in the order details and conduct further verification and processing as needed.

Our products support international shipping. Specific countries and regions where we ship are available can be found on the checkout page. Estimated delivery times vary by country, and customs fees or duties may apply; specific costs will be calculated based on local policies.

Yes, we protect your payments and personal information through encryption technology and a secure checkout system, and strictly adhere to relevant privacy laws to ensure your data security.

You can find detailed size and specification information on the product details page. If you have any further questions, please contact our customer service staff for more detailed assistance.